The Claro Chronicles

The Worst in Costa Rica

The Worst in Costa Rica

This whole thing started several months ago when I got my @Claro_CostaRica iphone 5. From day one I have had no 3G service in my home, despite being only a couple of blocks (Maybe 4), from their tower. I took the phone to their store in the Passeo de Las Flores Mall, they swapped out the chip and the problem continued. On July 23rd, I began pressing them for a resolution. After doing everything in their power to avoid providing me service, including taking my phone in for repair, with a promised 8 DAY turn arround, and giving me a crap Android Loaner…. I was able to talk to their Manager of Customer Service, who promptly gave me a new iPhone. (GREAT RIGHT?), NOT EXACTLY….

iPhone 5

iPhone 5

The new phone has no better coverage than the old one. I was promised an engineer would come to my house before the end of this week… Isn’t Saturday THE END OF THE WEEK? I had TWO follow up calls from @Claro_Costa Rica this week to follow up on service. When you answer every question with YOU SUCKED, you would think they would have someone call to find out how they can fix it…. They did not. I had to call the Manager again. And still they auto deduct their fee from my Bank, despite the fact that I prepaid my bill by a month and they have two months on deposit (Standard for a Non Citizen). I think it is time for them to consider how they are going to compensate me for their horrible service.

I would be satisfied with a phone that works. If the iPhone 5 is not optimized for their network, then I will take a Samsung G4. Otherwise, fix my problem, give me a repeater for the house, or whatever it takes. Our truce is over. I am tired of paying for something that does not work…

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