I helped….

to make this happen

Wednesday, January 14, 2009
Concentrix expands global capability with investment in new contact center in Costa Rica
Rochester, NY – January 14, 2009 – Concentrix Corporation, a global knowledge process outsourcing (KPO) company and wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), announced today the company has made an equity investment in Occidental Business Services, S.A. (OBS), a leading business process services company with operations in San Jose, Costa Rica. Concentrix now has the ability to service North American, European and Latin American markets with Spanish, the third most prevalent languages spoken in the world, as well as other language requirements.

This strategic location allows Concentrix to offer an outsourced solution in countries with closer proximity to the United States, known as “Near-Shoring”, an alternative for multi-lingual delivery of contact center services to its customers.

“Concentrix sought to acquire an established, high quality Costa Rican service provider,” stated Dick Rapach, Vice President and General Manager of Concentrix Corporation. “After thorough research, we invested in OBS, a leading Costa Rican BPO company with a successful track record spanning over several years. As part of that investment, OBS will rebrand itself as Concentrix Costa Rica.”

“The Concentrix brand has an impeccable reputation and is well established within the BPO space,” commented Manfred Kissling, Chief Executive Officer of Occidental Business Services, S.A. “By leveraging the Concentrix brand, we expect to grow our operations more quickly, utilizing our combined expertise of the Concentrix associates, Concentrix technology and the geographical assets. In addition, Concentrix has a proactive, entrepreneurial culture that fits very well into our existing organization.”

And I am very, very proud to have been a part of this, along with the call center in Nicaragua which Concentrix also invested in. I am so honored to have had the opportunity to participate in the growth of the industry here in Central America, and to have helped a company like Concentrix find partners here. I have kept this confidential for almost a year as he relationship developed and the investments were made. I am… Very proud and very excited.

Crossposted to my personal blog

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The Business Adventures of an Expat Call Center Guru in Costa Rica