Back in the Saddle Again

For those of you who have been wondering why I have not posted much in the last couple of months…. The truth is that I have been swamped with business. I actually had to turn down a very prestigious job sponsored by the World Development Bank, becuase I had too much business. I have been focussed on Costa Rica and Nicaragua for the last year, and recently accepted project management for a major campaign launch in CR. Its been interesting being intimately involved in the Operations side for the last two months. Establishing procedures and developing processes to meet very dynamic KPI’s. I have been very fortunate to have been on point in helping to develop the outsourcing and BPO industry throughout Central America. The last year, working with one of the Major Outsourcing Players in the US and Philippine Markets, and helping them to expand into Latin America has been an interesting experience for me, and an opportunity to continue my work in developing the region.

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The Business Adventures of an Expat Call Center Guru in Costa Rica