Archive for March, 2008

Social Networking as a Business Tool

Monday, March 3rd, 2008

As my regular readers will know, I have been a fan for a while. I often recommend Linkedin as a tool to my clients and business associates, as a way to increase their networking opportunities. I recently met Mickael Nadeau, on Linkedin, and he was kind enough to send me this Link from his blog. […]

The Growth of “Marriage Brokers,” in the Outsourcing business…

Sunday, March 2nd, 2008

An awesome blog dedicated to outsourcing… And a great article that shows me that I have been seriously undervaluing my services… I am seeing increased demand for outsourcing advisors early this year to facilitate outsourcing transactions. The applications outsourcing space, in particular, is showing no signs of slowing down as companies seek to renegotiate existing […]

CRM Buyer Interview

Saturday, March 1st, 2008

I had a wonderful interview with Pam Baker of CRM Buyer, last week. Call center reps get a bad rap. They’re expected to be constantly nice in the face of increasingly not-nice customer interactions, field the blunt of management’s never-ending drive for increased performance, and solve every problem that randomly hits their line. It’s no […]

I generaly…

Saturday, March 1st, 2008

Dont get political on this blog, but this is so beautiful I had to share it. It is why in my opinion Obama is winning… The negativity that has become so much a part of our politics, is being defeated by HOPE, and that may be all there is, but we can at least marvel […]

James is Geeky as hell!

Saturday, March 1st, 2008

But damn he is my “brutha from anotha mutha,” when it it comes to his love for and enthusiasm for tech! JK on the Run has become a daily read for me!

Email and Relationship Management

Saturday, March 1st, 2008

Originaly posted on my personal blog. The next generation of email tools is here and it is called Xobni! Read the blog: So a cool Google alert came across my inbox today. Xobni has been featured in a Newsweek story titled “Reinventing the Inbox.” We did an interview with Chris Flavelle a few weeks back […]

The Business Adventures of an Expat Call Center Guru in Costa Rica