Archive for February, 2008

Great bit of Wisdom

Thursday, February 28th, 2008

One of my ex bosses often sends me little notes with anecdotes such as these. They are incredibly wise. I wanted to share this with all of you. Five (5) lessons about the way we treat people. 1 – First Important Lesson – Cleaning Lady. During my second month of college, our professor gave us […]

Interesting Analysis of Central America’s Contact Center prospects

Tuesday, February 19th, 2008

You may have saw my post the other day about Sitel’s announcement that they are moving into Nicaragua. All in all, this news did not take me by surprise, as much as it delighted me in confirming my own pronouncements that Nicaragua was going to develop as an amazing new “green field,” in the Outsourcing […]

Hotmail on your iPhone!

Sunday, February 17th, 2008

First of the Google Android phones?

Saturday, February 16th, 2008

Will be from Alienware/Dell? Not sure if I would carry one? Looks too much like something my kid would use. But it does introduce some radical new design concepts that could spur some of the other players to get out of their design funks. I wont be jumping on board, and based on the comments […]

Adventures in iPhone hacking

Saturday, February 16th, 2008

The other night I experienced one of my worst nightmares…. My incredibly expensive and completely tweaked out iPhone experienced some sort of corruption… I erased all settings and files and rebooted the phone in an attempt to fix the problem. This did not help. The erase also erased all of the settings of the jailbreak […]

Cloudbook not ready for primetime it seems…

Saturday, February 16th, 2008

I was thinking about buying one of these when a friend comes down in the next couple of weeks… Eh… NOT!

Nicaragua grows its Call Center Industry

Thursday, February 14th, 2008

I have been saying for a while that Nicaragua has incredible potential in the call center arena.. The fact that Call Center giant Sitel, is setting up shop, more or less validates that assessment. Marketwire – Sitel, a leading global business process outsourcing (BPO) provider, today announced it will open a customer care facility in […]

Accomplice… My Mobile Assistant

Saturday, February 2nd, 2008

I have been a user of Accomplice for close to a year now. I am such a big fan, that I am actually quoted on their web site Accomplice is described as, “a softftware application that helps busy professionals like you manage your to-dos, goals, and notes, then sync them with your team. This isn’t […]

The Business Adventures of an Expat Call Center Guru in Costa Rica