Archive for July, 2007

Updating my Palm Platform Stuff

Monday, July 30th, 2007

Palm quietly released an update to their Java Virtual Machine today. I downloaded the upgrade and then reinstalled the Gmail client and latest version of Opera Mini. After a few minutes of weaking the Java settings, I was able to get Opera Mini running just fine. (Something I have had problems with before.) The other […]

Business just keeps growing…

Saturday, July 21st, 2007

Looks like I will be off on another whirlwind trip in a couple of weeks. The Call Center Project in Honduras has been on hold for about a month now, as the client works on some other pressing priorities. This has not meant a vacation for me though. In the last month I have worked […]

You Tube and WordPress…

Saturday, July 21st, 2007

I have not figured out quite how to embed You Tube videos here, so please check out this. A few years ago, a man who had become like a father to me, and was my first great boss, fired me. He had reason, good reason to do so, nevertheless, it took me a while to […]

Who needs an iPhone….

Saturday, July 21st, 2007

When you have a 4GB Treo 680. A real Smartphone with all the same features of the iPhone. Not to mention tens of thousands of programs, a REAL Qwerty keyboard, and full compatibility with Microsoft Office Applications… Not to mention the fact that you can actually use this phone anywhere in the world…. Well except […]

Windows Vista

Saturday, July 21st, 2007

I upgraded my Notebook’s hard disk to 120GB yesterday and decided to take the opportunity to do some housecleaning and an upgrade of the OS as well. I did the in place upgrade of Windows XP to Windows Vista Business, using a Dell upgrade Disk. The process was long, but flawless. In about two and […]

Yep, it was a tough week!

Wednesday, July 4th, 2007

Just in case you doubt how tough last week was… That was me on the way to one of my meetings. Real slave driver this client. Hehehehe… Or real lazy guy… this consultant guy. Hehe Of course it was not all power naps… It was an interesting experience, visiting three countries in four days. It […]

Another Example of why Service in Latin America is an afterthought…

Tuesday, July 3rd, 2007

Last week, at the end of my three country tour, I went through a nightmare with Taca Airlines, that no one should have to endure. Granted, it was not 10 hours stuck on a tarmac, but it was almost as bad, especially considering the fact that San Pedro Sula’s international airport has almost no airconditioning, […]

The Contact Center industry is alive and well in Central America

Tuesday, July 3rd, 2007

I am just getting back from a whirlwind tour of Guatemala City, Managua Nicaragua and San Pedro Sula, Honduras. Three cities in 4 hectic days. WHile I have founded call centers in Costa Rica and Guatemala…. and am in the process of developing one in Honduras, I had never traveled to Nicaragua. I was pleasantly […]

The Business Adventures of an Expat Call Center Guru in Costa Rica