Archive for May, 2007

Central America Today

Thursday, May 24th, 2007

My client in Honduras, is publishing an exciting new magazine called Central America Today. Check out the website for some really good content on business in Central America. I was asked to contribute to their second edition, and wrote a piece about Contact Centers. Click on the thumbnails for a readable version of my article. […]

Killer App Alert!

Wednesday, May 23rd, 2007

To that group of Angel investors I approached about a year ago with nearly this same idea… Eh, I guess we lost some bucks and an opportunity, huh? Guess I will have to content myself with making free international calls… Hehe… 1. What is iSkoot? 2. Why do I need iSkoot software? 3. What are […]

Coming Soon… Contact Centers Central America

Tuesday, May 22nd, 2007

Contact Centers Central America My new site for all things Contact Center and Call Center Related in Central America. The site will be the home and hub for our Contact Center Consulting Practice, which is growing regionaly with clients now in Costa Rica, Guatemala and most recently Honduras. CCCA will be a hub of communications […]

Cool….

Tuesday, May 22nd, 2007

He did it, British climber Rod Baber made a cell mobile phone (apparently using a MOTORIZR Z8, not a satellite phone) call from the top of Mount Everest. In fact, he made the record breaking call twice: the first to a voice mail account, the other to his wife and children. He even sent a […]

Finding English Speaking Employees in Costa Rica

Monday, May 21st, 2007

I have written several times about how the swarm of new Contact Centers and other businesses requiring English Speaking talent, has caused problems for the local Contact Center industry. This article from La Nacion, is about an event held last week to identify English Speaking candidates for the thousands of positions now available. By all […]

Honduras Update

Monday, May 21st, 2007

In the conference room of Grupo Karims, the Parent of the new contact center. I just returned from my latest trip to Honduras. We are in the process of final vendor selection for the Contact Center’s infrastructure. Should be making a decision by the end of this week between Cisco and Avaya, and Dell and […]

Socialism and Monopolies will be the Death of Costa Rica

Thursday, May 3rd, 2007

Just about two weeks ago, Costa Rica suffered a historical blackout that darkened the entire nation for about three hours… Just a few days later, the Electricity and Telephony Monopoly (ICE), asked the Costa Rican Government to allow them an average of 23% in rate hikes, siting the increased cost in petrol to power thermal […]

The Business Adventures of an Expat Call Center Guru in Costa Rica