Archive for February, 2007

Call Centers in Central America

Monday, February 12th, 2007

In 1994 when I founded one of the first call centers in Latin America, the idea of “outsourcing,” call center services was just beginning to be explored. That first call center, Acer Information Systems, had 450 seats, and was eventually sold to Sykes, which grew the center to several thousand. Today there are 35 “Official,” […]

The Business Adventures of an Expat Call Center Guru in Costa Rica