Archive for the 'CAFTA/TLC' Category

Speaking at the IAOP Central America Chapter Meeting!

Monday, March 30th, 2009

Got this in the mail last week…. Dear David, I would like to take the opportunity to invite you to the IAOP meeting in Guatemala next month, that you are already well aware of. Your contribution as a speaker/panelist on this event would be much appreciated. I am envisioning a presentation titled something like: “Central […]

Off to Nicaragua next week…

Thursday, August 2nd, 2007

I will be visiting a couple of call centers in Nicaragua next week in an effort to get a handle on the industry there. Members of a Nicaraguan BPO Organization I recently visited. I have not done any business in Nicaragua and it presents some very interesting opportunities and possibilities for my clients. The Contact […]

Central America Today

Thursday, May 24th, 2007

My client in Honduras, is publishing an exciting new magazine called Central America Today. Check out the website for some really good content on business in Central America. I was asked to contribute to their second edition, and wrote a piece about Contact Centers. Click on the thumbnails for a readable version of my article. […]

Coming Soon… Contact Centers Central America

Tuesday, May 22nd, 2007

Contact Centers Central America My new site for all things Contact Center and Call Center Related in Central America. The site will be the home and hub for our Contact Center Consulting Practice, which is growing regionaly with clients now in Costa Rica, Guatemala and most recently Honduras. CCCA will be a hub of communications […]

Socialism and Monopolies will be the Death of Costa Rica

Thursday, May 3rd, 2007

Just about two weeks ago, Costa Rica suffered a historical blackout that darkened the entire nation for about three hours… Just a few days later, the Electricity and Telephony Monopoly (ICE), asked the Costa Rican Government to allow them an average of 23% in rate hikes, siting the increased cost in petrol to power thermal […]

Why Costa Rica will LOSE if the CAFTA/TLC Referendum fails….

Saturday, April 28th, 2007

In the last two weeks, two important events have occurred that are linked to the future of investment, and expecially the Call Center Industry in Costa Rica. The Legislature announced that there would be a nationwide referendum on the TLC, as CAFTA is called here in Costa Rica. The Entire Country went dark for three […]

The Business Adventures of an Expat Call Center Guru in Costa Rica