Archive for the 'Costa Rica' Category

Why Buying an Xbox is a Mistake you will live to regret

Sunday, November 29th, 2009

About a month ago, my Xbox 360 went on the fritz. I bought it two years ago through a friend who picked it up in Florida and bought it down to me… It was either that or pay double here with a local retailer. Anyway I took the unit to a local reseller who sells […]

Speaking at the IAOP Central America Chapter Meeting!

Monday, March 30th, 2009

Got this in the mail last week…. Dear David, I would like to take the opportunity to invite you to the IAOP meeting in Guatemala next month, that you are already well aware of. Your contribution as a speaker/panelist on this event would be much appreciated. I am envisioning a presentation titled something like: “Central […]

I helped….

Tuesday, January 20th, 2009

to make this happen… Wednesday, January 14, 2009 Concentrix expands global capability with investment in new contact center in Costa Rica Rochester, NY – January 14, 2009 – Concentrix Corporation, a global knowledge process outsourcing (KPO) company and wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), announced today the company has made an equity investment […]

Jetbox is toast!

Wednesday, May 21st, 2008

Remember my struggles with my mail forwarder, Jetbox? Well I officially made the move back to Aerocasillas last week, and they ROCK! I did several test purchases from Amazon.com between Friday of last week and Monday of this week. Aerocasillas provides a SWEET online tracking ability. I am able to register the packages before they […]

Remember the whole Jetbox fiasco?

Monday, May 5th, 2008

Well this is how they respond to my previous post: Buenas Tardes, He visitado nuevamente los links brindados por su persona en la última oportunidad y observó que, a pesar de nuestros intentos por satisfacer sus expectativas, los esfuerzos ha sido utilizados para continuar agraviando la imagen de nuestra organización y hasta de mi persona. […]

Update on Jetbox Fiasco!

Sunday, April 20th, 2008

I got this lovely email from the general manager of Jetbox: Buenas tardes, don David. Es un gusto saludarle a la vez que me encantaría conversar con usted sobre lo sucedido recientemente con la mercancía que deseaba exonerar, para así buscar una solución a el contratiempo presentado. Como una empresa responsable que es JetBox, siempre […]

My Busy, Busy Life and the consequences of not treating myself every now and then…

Saturday, August 25th, 2007

Regular readers of this and my personal blog, know that I am a very busy person. The past month has been killer, with about half of my time being spent out of the country. I had an interesting time on my last trip. I sometimes feel guilty when spending money on technology toys like My […]

Business just keeps growing…

Saturday, July 21st, 2007

Looks like I will be off on another whirlwind trip in a couple of weeks. The Call Center Project in Honduras has been on hold for about a month now, as the client works on some other pressing priorities. This has not meant a vacation for me though. In the last month I have worked […]

Coming Soon… Contact Centers Central America

Tuesday, May 22nd, 2007

Contact Centers Central America My new site for all things Contact Center and Call Center Related in Central America. The site will be the home and hub for our Contact Center Consulting Practice, which is growing regionaly with clients now in Costa Rica, Guatemala and most recently Honduras. CCCA will be a hub of communications […]

Finding English Speaking Employees in Costa Rica

Monday, May 21st, 2007

I have written several times about how the swarm of new Contact Centers and other businesses requiring English Speaking talent, has caused problems for the local Contact Center industry. This article from La Nacion, is about an event held last week to identify English Speaking candidates for the thousands of positions now available. By all […]

The Business Adventures of an Expat Call Center Guru in Costa Rica