Archive for the 'Business' Category

What is your Spanish Language Support Strategy?

Tuesday, March 7th, 2017

Do you have a strategy? Are you interested in reaching, selling to or supporting a base of customers who are prefer speaking in Spanish? The Spanish language market in the US is growing tremendously. According to census data, there may be as many as 43 million Spanish speaking people in the United States by 2020. […]

Great Article on Networking

Thursday, September 19th, 2013

5 Top Networking Tips The Tips on Business Card design alone is worth the read. Check it out.

Update on Claro

Thursday, August 29th, 2013

Claro Costa Rica has offered me a significant discount until they are able to offer me decent service in my area. If they honor this commitment, I will consider this case closed.

Top 5 Things I hate about working in Latin America

Friday, August 16th, 2013

1. People not being able to say no, or, “I’m not interested.” Instead they string you along. 2. Clients not paying on time or paying what they agreed to. 3. Clients being cheap or pound foolish and penny wise. 4. Extremely poor time management, if you want to have a meeting at 9am, set it […]

The Claro Chronicles Continue

Wednesday, August 14th, 2013

This is my latest Update, the Claro Chronicles…. An engineer from Claro Costa Rica came by the house yesterday to test the signal from the tower that is about 4 Blocks away. There was almost ZERO 3G signal in my house. He was nice kid, but fixed nothing. He said, and I kid you NOT, […]

The Claro Chronicles

Saturday, August 10th, 2013

This whole thing started several months ago when I got my @Claro_CostaRica iphone 5. From day one I have had no 3G service in my home, despite being only a couple of blocks (Maybe 4), from their tower. I took the phone to their store in the Passeo de Las Flores Mall, they swapped out […]

The Importance of an Organized Workflow and the Right Tools

Friday, August 9th, 2013

I am constantly fine tuning my work flow. I have sometimes been asked why I use a Macbook Pro as my primary computer. Workflow is one of the primary reasons why I enjoy the Mac so much. Apple simply does it better than anyone else when it comes to integration. My three tools of choice […]

The Road Ahead

Wednesday, August 7th, 2013

I have spent the last 11 years building the Call Center Business in Central America. Its time to make a change. I want to finish this year with a bang, and in 2014 focus on my writing!

AVOID Sky Satellite Service at all COST!

Wednesday, January 12th, 2011

DO NOT under any circumstances contract with SKY Costa Rica for Service, they are thieves and have the worst customer service I have encountered in 25 years of Customer Service. My wife canceled service with them on December 26th, paid in cash all outstanding balances, and got a confirmation number. The next day they charged […]

Honduras Forum Results!

Wednesday, September 8th, 2010

I am sitting in the Hotel Copantl, two days after the event in San Pedro Sula Honduras, and I am still stunned at the success of the event! With over 150 delegates and Keynote speakers like Michael Baker of First Data Corp, Allan Courneya of Myron Business Gifts, and leaders in technology and business from […]

The Business Adventures of an Expat Call Center Guru in Costa Rica