Archive for the 'Call Center' Category

IAOP Meeting Highlights!

Sunday, May 10th, 2009

The IAOP Meeting in Guatemala was fantastic. Once again some of the top outsourcing professionals in the region came together for a couple of days of socializing and strategy sessions that are sure to continue to build excitement in the region. I was honored with the opportunity to sit on a panel with a group […]

Speaking at the IAOP Central America Chapter Meeting!

Monday, March 30th, 2009

Got this in the mail last week…. Dear David, I would like to take the opportunity to invite you to the IAOP meeting in Guatemala next month, that you are already well aware of. Your contribution as a speaker/panelist on this event would be much appreciated. I am envisioning a presentation titled something like: “Central […]

Introducing the new Utopia Group website

Wednesday, March 18th, 2009

The new website for the Utopia Group is up. After a couple of years of inactivity on our other site, I decided to create a simple and informative site developed by me on my Mac. It is a simple, text based site that seeks to inform those interested in our services, rather than wow them […]

I helped….

Tuesday, January 20th, 2009

to make this happen… Wednesday, January 14, 2009 Concentrix expands global capability with investment in new contact center in Costa Rica Rochester, NY – January 14, 2009 – Concentrix Corporation, a global knowledge process outsourcing (KPO) company and wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), announced today the company has made an equity investment […]

Back in the Saddle Again

Saturday, January 17th, 2009

For those of you who have been wondering why I have not posted much in the last couple of months…. The truth is that I have been swamped with business. I actually had to turn down a very prestigious job sponsored by the World Development Bank, becuase I had too much business. I have been […]

Leavin’ on a Jet plane!

Tuesday, July 22nd, 2008

I head out in the morning for Managua, Intelligent Outsourcing is having a bar-b-que on Saturday and it is a good excuse to get me back for a few days to get some work done!

New Mac and Booming Outsourcing Opportunities = Neglected Blog!

Sunday, April 20th, 2008

Yesterday I picked up my new toy to add to my MacBook Pro. Yeah its SICK backing up wirelessly to a 500GB hard drive… Yeah, with a sexy Macbook Pro, I should be blogging more… Yeah, yeah, yeah…. Its called making money folks. The reason you don’t hear from me too often these days is […]

The Growth of “Marriage Brokers,” in the Outsourcing business…

Sunday, March 2nd, 2008

An awesome blog dedicated to outsourcing… And a great article that shows me that I have been seriously undervaluing my services… I am seeing increased demand for outsourcing advisors early this year to facilitate outsourcing transactions. The applications outsourcing space, in particular, is showing no signs of slowing down as companies seek to renegotiate existing […]

CRM Buyer Interview

Saturday, March 1st, 2008

I had a wonderful interview with Pam Baker of CRM Buyer, last week. Call center reps get a bad rap. They’re expected to be constantly nice in the face of increasingly not-nice customer interactions, field the blunt of management’s never-ending drive for increased performance, and solve every problem that randomly hits their line. It’s no […]

Interesting Analysis of Central America’s Contact Center prospects

Tuesday, February 19th, 2008

You may have saw my post the other day about Sitel’s announcement that they are moving into Nicaragua. All in all, this news did not take me by surprise, as much as it delighted me in confirming my own pronouncements that Nicaragua was going to develop as an amazing new “green field,” in the Outsourcing […]

The Business Adventures of an Expat Call Center Guru in Costa Rica