Do you have a strategy? Are you interested in reaching, selling to or supporting a base of customers who are prefer speaking in Spanish? The Spanish language market in the US is growing tremendously. According to census data, there may be as many as 43 million Spanish speaking people in the United States by 2020. […]
Archive for the 'Call Center' Category
I have spent the last 11 years building the Call Center Business in Central America. Its time to make a change. I want to finish this year with a bang, and in 2014 focus on my writing!
My interview announcing the launch of LL Call Center in Tegucigalpa, Honduras.
Nothing like a nice, professional shave, to get ready for a major event.
Tonight the LL Call Center, the first International Outsourcing Call Center in Tegucigalpa, Honduras, will celebrate it’s inauguration. I have been working on this project for over three months and am extremely proud of our progress. The Center will feature the latest in Avaya Technology, and is designed to be one of the the most […]
I am sitting in the Hotel Copantl, two days after the event in San Pedro Sula Honduras, and I am still stunned at the success of the event! With over 150 delegates and Keynote speakers like Michael Baker of First Data Corp, Allan Courneya of Myron Business Gifts, and leaders in technology and business from […]
The Call Center and BPO Expo I have been working on for the last two months is taking shape and promises to be one of the MAJOR events of the year for the LATAM BPO and Call Center Business. The Utopia Group is partnering with Roaring Jaguar (US and Guatemala), and BlueIT (Honduras), to host […]
For the last 20 plus years of my life I have been building world class Call Center and BPO organizations. I first came to Latin America in the early 90’s to help Packard Bell Electronics establish a presence in Mexico. In 1994 I came to Costa Rica with Acer America, and was one of the […]
Back from another great trip to El Salvador. The Office Gurus are going to be one of the most successful call centers in Latin America!
In my mind, all keys to success in the competitive outsourcing field these days. Having founded the first outsourcing call center in Central America in 1994, and having since contributed to the development and growth of the industry throughout Latin America, especially Central America… I have become convinced that Outsourced Call Centers, especially the telemarketing […]