Archive for the 'Call Center' Category

What is your Spanish Language Support Strategy?

Tuesday, March 7th, 2017

Do you have a strategy? Are you interested in reaching, selling to or supporting a base of customers who are prefer speaking in Spanish? The Spanish language market in the US is growing tremendously. According to census data, there may be as many as 43 million Spanish speaking people in the United States by 2020. […]

The Road Ahead

Wednesday, August 7th, 2013

I have spent the last 11 years building the Call Center Business in Central America. Its time to make a change. I want to finish this year with a bang, and in 2014 focus on my writing!

Interview on Honduran Television

Monday, March 14th, 2011

My interview announcing the launch of LL Call Center in Tegucigalpa, Honduras.

Getting ready for LL Call Center Launch

Friday, February 25th, 2011

Nothing like a nice, professional shave, to get ready for a major event.

LL Call Center Pre-Launch

Friday, February 25th, 2011

Tonight the LL Call Center, the first International Outsourcing Call Center in Tegucigalpa, Honduras, will celebrate it’s inauguration. I have been working on this project for over three months and am extremely proud of our progress. The Center will feature the latest in Avaya Technology, and is designed to be one of the the most […]

Honduras Forum Results!

Wednesday, September 8th, 2010

I am sitting in the Hotel Copantl, two days after the event in San Pedro Sula Honduras, and I am still stunned at the success of the event! With over 150 delegates and Keynote speakers like Michael Baker of First Data Corp, Allan Courneya of Myron Business Gifts, and leaders in technology and business from […]

Major Event in Honduras BPO-Call Center Expo

Thursday, July 1st, 2010

The Call Center and BPO Expo I have been working on for the last two months is taking shape and promises to be one of the MAJOR events of the year for the LATAM BPO and Call Center Business. The Utopia Group is partnering with Roaring Jaguar (US and Guatemala), and BlueIT (Honduras), to host […]

On to the next challenge!

Friday, April 2nd, 2010

For the last 20 plus years of my life I have been building world class Call Center and BPO organizations. I first came to Latin America in the early 90’s to help Packard Bell Electronics establish a presence in Mexico. In 1994 I came to Costa Rica with Acer America, and was one of the […]


Thursday, February 11th, 2010

Back from another great trip to El Salvador. The Office Gurus are going to be one of the most successful call centers in Latin America!

Innovation, Commitment, Investment…

Friday, November 6th, 2009

In my mind, all keys to success in the competitive outsourcing field these days. Having founded the first outsourcing call center in Central America in 1994, and having since contributed to the development and growth of the industry throughout Latin America, especially Central America… I have become convinced that Outsourced Call Centers, especially the telemarketing […]

The Business Adventures of an Expat Call Center Guru in Costa Rica