Archive for the 'Uncategorized' Category

Anyone know….

Wednesday, January 9th, 2008

How to embed Youtube vids in WordPress?

Off to Nicaragua next week…

Thursday, August 2nd, 2007

I will be visiting a couple of call centers in Nicaragua next week in an effort to get a handle on the industry there. Members of a Nicaraguan BPO Organization I recently visited. I have not done any business in Nicaragua and it presents some very interesting opportunities and possibilities for my clients. The Contact […]

Honduras Update

Monday, May 21st, 2007

In the conference room of Grupo Karims, the Parent of the new contact center. I just returned from my latest trip to Honduras. We are in the process of final vendor selection for the Contact Center’s infrastructure. Should be making a decision by the end of this week between Cisco and Avaya, and Dell and […]

Why Costa Rica will LOSE if the CAFTA/TLC Referendum fails….

Saturday, April 28th, 2007

In the last two weeks, two important events have occurred that are linked to the future of investment, and expecially the Call Center Industry in Costa Rica. The Legislature announced that there would be a nationwide referendum on the TLC, as CAFTA is called here in Costa Rica. The Entire Country went dark for three […]

A week with the Treo 680

Saturday, April 28th, 2007

Well I am starting week two of my use of the Treo 680, and think I am in a pretty good position to provide some insight on the phone, and my experience with the upgrade. PROS *The design is much more sexy, the loss of the Treo 650’s antenna, while not something I really considered […]


Monday, March 12th, 2007

I just got back from the first planning session in Honduras, where I am planning a new Call Center for a big multinational there. I have not been blogging much lately, as the workload has just been intense. Admire Americas also just signed their first client. I worked with them to close the deal. I […]

A new personal productivity tool!

Wednesday, January 17th, 2007

Every now and then, I come across a tool that just blows my mind. I have been looking at productivity tools for the last couple of months and have found some really cool applications. The biggest frustration for me, is that I seem to encounter a new one almost daily. The amount of online and […]

More on the GTD Theme….

Saturday, November 18th, 2006

This looks to be a very interesting piece of software: Thinking Rock is a free software application for collecting and processing your thoughts following the GTD methodology. It is simple and easy to use – see our demos and manual. A lot of our mental energy is directed towards trying to remember and manage all […]

Solutions Costa Rica

Friday, November 10th, 2006

Introducing… Solutions Costa Rica! As one of the recognized leaders in the field of Contact Center and Call Center development, I often get emails from people looking for outsourcing relationships, or to build a Call center in Costa Rica. Grupo Utopia is going in another direction these days, (more in line with our high technology […]

Can you be “TOO” connected?

Wednesday, September 20th, 2006

I am often called the most connected man in Costa Rica, for reason. I have been one of the principle and FIRST promoters of wireless technology in Costa Rica. I am always connected via wifi or GSM/GPRS, and clients are often surprised that even when out of the office, I always answer my email within […]

The Business Adventures of an Expat Call Center Guru in Costa Rica