Archive for the 'Uncategorized' Category

Top 5 Things I love about working in Latin America

Friday, August 16th, 2013

1. Hard working people who appreciate opportunity. 2. Business Relationships ARE personal relationships. People rarely do business with those whom they cant connect with. 3. LATAM is still wide open, with lots of opportunity for those willing to work hard. 4. Exotic locales for work, sometimes you feel like you have entered a time machine […]

Honduras has been good to me

Sunday, August 4th, 2013

Time to get back to blogging! Looks like with LLCC and Activa Solutions Utopia has establish a solid client base in both the political and industrial hearts of the country!

Back Home at Last!

Sunday, January 15th, 2012

Well, my tour of duty in Honduras is over. At least for now. After spending almost a year in Teguscigalpa, the capital of Honduras, I am convinced that the country has immense potential as a Offshoring destination. It was a great experience. I have spent the last 10 years of building the BPO industry in […]

Adventures in iPhone(ing)

Thursday, June 24th, 2010

It’s here, and the new iOS 4 update makes me feel real good about giving up my Blackberry. As usual, I sweated through the process of jailbreaking the phone, using the iPhone Dev Team’s remarkable tools. I was surprised that they released the 4.01 version of their jailbreaking application just ONE DAY after the official […]

Innovation, Commitment, Investment…

Friday, November 6th, 2009

In my mind, all keys to success in the competitive outsourcing field these days. Having founded the first outsourcing call center in Central America in 1994, and having since contributed to the development and growth of the industry throughout Latin America, especially Central America… I have become convinced that Outsourced Call Centers, especially the telemarketing […]

The Office Gurus

Wednesday, September 9th, 2009

I recently started working with The Office Gurus, in El Salvador. TOG started off as a captive BPO organization for Superior Uniform Group in the U.S.. Within a year, the organization was so successful in saving cost for the parent company, that TOG was created as an outsourcing organization for other multinational corporations seeking to […]

Is the Fabled Mac Tablet coming?

Friday, March 13th, 2009

And if they do, I will be first in line to buy one… Future Plans George Wedding An open letter to Apple, Steve Jobs and staff: “…Were it left to me to decide whether we should have a government without newspapers, or newspapers without a government, I should not hesitate a moment to prefer the […]

Blackberry Service Comes to Costa Rica

Saturday, January 17th, 2009

Blackberry Service, common to most of the industrialized world, has finally come to Costa Rica. I picked up a brand spanking new 8120 on Monday. This after waiting nearly 3 months for a line. Of course ICE, (The Costa Rican Telecomunications Monopoly), offered only two models of Blackberry devices, the Pearl, which I purchased directly […]

CRM Buyer Interview

Saturday, March 1st, 2008

I had a wonderful interview with Pam Baker of CRM Buyer, last week. Call center reps get a bad rap. They’re expected to be constantly nice in the face of increasingly not-nice customer interactions, field the blunt of management’s never-ending drive for increased performance, and solve every problem that randomly hits their line. It’s no […]

Accomplice… My Mobile Assistant

Saturday, February 2nd, 2008

I have been a user of Accomplice for close to a year now. I am such a big fan, that I am actually quoted on their web site Accomplice is described as, “a softftware application that helps busy professionals like you manage your to-dos, goals, and notes, then sync them with your team. This isn’t […]

The Business Adventures of an Expat Call Center Guru in Costa Rica